Packaging
All items are very well packaged. We do where possible recycle all our packaging so please expect a mix of materials in your consignment. In the unlikely event that your package looks damaged please check the contents before signing. If they are damaged please refuse delivery or sign as 'damaged'.
Accepting your Goods
Most orders will be sent using a signed-for service. If you are out when a delivery attempt is made you will be left a card with instructions. Royal Mail will often leave the package at your local post office for collection.
Out-of-Stock Items
In the unlikely event that you chosen product is out of stock you will be notified immediately by email or telephone. You may then cancel your order for a full refund or place you chosen product on back-order for delivery in the future.
Timing
We will make every effort to deliver orders within 5 days. If your order value is over £50 then we will attempt to deliver the order within 48 hours. However we cannot guarantee this and we will not accept responsibility if your order is delivered outside this time. We recommend you only arrange for trades-people to carry out work on your behalf after your order has actually been delivered from us.
Returning Unwanted Goods
For more info please contact us.
If you need to return any unwanted items we recommend a courier such as CityLink.
If we have agreed to pay your return delivery costs please ask for a collection here stating the reason for your return. We will then contact your promptly with instructions via email or telephone.
If you have any questions not covered above please contact us.
